MijnKlantportaal - Notice history

Agreements experiencing major outage

Marketing website (mijnklantportaal.nl) - Operational

API - Operational

Developer Portal - Operational

Notice history

Sep 2025

Agreements: Signing and downloading documents not possible
  • Identified
    Identified

    We have identified the issue and are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    It is currently not possible, for your users, to download documents from an Agreement, or sign this digitally. We are currently investigating this incident.

Aug 2025

Server Maintenance
  • Completed
    August 24, 2025 at 18:20:42
    Completed
    August 24, 2025 at 18:20:42
    Maintenance has completed successfully.
  • In progress
    August 24, 2025 at 18:00:01
    In progress
    August 24, 2025 at 18:00:01
    Maintenance is now in progress
  • Planned
    August 24, 2025 at 18:00:00
    Planned
    August 24, 2025 at 18:00:00

    We hereby announce a scheduled maintenance window for the MijnKlantportaal Platform. During this maintenance, we will improve the stability of the service and increase security to our systems.

    You might experience intermittent unavailability of the platform between 2025-08-24 20:00:00 & 20:30:00 CEST.

Jul 2025

WeFact: Automatic Offer import disrupted
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    The root cause has been found and seems to effect just a few users. We are continuing to work on a fix for this incident.

  • Update
    Update

    The issue seems to effect the full integration, including manually importing customers, invoices and offers and creating invoices from subscriptions. We are scaling up the issue.

  • Investigating
    Investigating

    We are currently unable to automatic import Offers via our WeFact integration. We are investigating this issue.

Emails for Ticket systems are rejected for some users
  • Resolved
    Resolved

    A misconfigured email router was causing the issue. We've implemented a fix for that and so this incident has been resolved.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Some users of some portals are reporting that emails sent are getting rejected by MijnKlantportaal. We are looking for the cause.

Customers are unable to create tickets via Portals
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We have identifier the issue and working on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

Jul 2025 to Sep 2025

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