MijnKlantportaal - Notice history

All systems operational

Marketing website (mijnklantportaal.nl) - Operational

API - Operational

Developer Portal - Operational

Notice history

Nov 2025

Issues at Cloud Provider
  • Resolved
    Resolved

    Services are still stable, we consider this case as closed. All services are restored.

  • Update
    Update

    Services are still looking stable, but could sometimes a bit slow. We keep the issue open for now and continue monitoring the situation.

  • Monitoring
    Monitoring

    The services start to recover slowly. Our cloud provider is reporting improving metrics. We keep monitoring the situation.

  • Identified
    Identified

    It turns out our systems are highly affected by this disruption. We keep an eye out on it and update as soon we know more.

  • Monitoring
    Monitoring

    Our Cloud Provider is reporting issues on their side. We are monitoring potential impact on our systems.

Oct 2025

Multiple Services Disruption
  • Resolved
    Resolved

    The upstream provider fixed the issues regarding the services we use for MijnKlantportaal. We consider this incident, for us, as been resolved.

  • Update
    Update

    Unfortunately, there's no update from the upstream provider about a resolution yet. We keep monitoring the incident.

  • Update
    Update

    The upstream provider is still working on a resolution. MijnKlantportaal is fully available, but some features can experience slow reaction times and/or an increase in errors.

    We will update this page as soon as we have another update.

  • Identified
    Identified

    Due to an incident with an upstream provider, we are currently experiencing degradation of performance of multiple services. We will continue to monitor closely to ensure full service restoration and will share an update as more information becomes available.

Support Tickets: Emails are not delivered to portal
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    Due to an incident, emails sent to portals were not processed correctly. This incident has been resolved.

Sep 2025

Agreements: Signing and downloading documents not possible
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    We are still working on a fix and update this page when we have new info.

  • Identified
    Identified

    We have identified the issue and are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    It is currently not possible, for your users, to download documents from an Agreement, or sign this digitally. We are currently investigating this incident.

Sep 2025 to Nov 2025

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