MijnKlantportaal - Agreements: Signing and downloading documents not possible – Incident details

All systems operational

Agreements: Signing and downloading documents not possible

Resolved
Major outage
Started 3 months agoLasted about 4 hours

Affected

Customer Portals

Major outage from 2:00 PM to 5:26 PM, Degraded performance from 5:26 PM to 5:32 PM

Agreements

Major outage from 2:00 PM to 5:26 PM, Degraded performance from 5:26 PM to 5:32 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    We are still working on a fix and update this page when we have new info.

  • Identified
    Identified

    We have identified the issue and are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    It is currently not possible, for your users, to download documents from an Agreement, or sign this digitally. We are currently investigating this incident.