MijnKlantportaal - Notice history

All systems operational

Marketing website (mijnklantportaal.nl) - Operational

API - Operational

Notice history

Jul 2025

WeFact: Automatic Offer import disrupted
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    The root cause has been found and seems to effect just a few users. We are continuing to work on a fix for this incident.

  • Update
    Update

    The issue seems to effect the full integration, including manually importing customers, invoices and offers and creating invoices from subscriptions. We are scaling up the issue.

  • Investigating
    Investigating

    We are currently unable to automatic import Offers via our WeFact integration. We are investigating this issue.

Emails for Ticket systems are rejected for some users
  • Resolved
    Resolved

    A misconfigured email router was causing the issue. We've implemented a fix for that and so this incident has been resolved.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Some users of some portals are reporting that emails sent are getting rejected by MijnKlantportaal. We are looking for the cause.

Customers are unable to create tickets via Portals
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We have identifier the issue and working on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

Jun 2025

Issues with Mollie related payments
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    For some users, payments via Mollie can not be started. We are currently investigating this incident.

May 2025

No notices reported this month

May 2025 to Jul 2025

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