Emails for Ticket systems are rejected for some users

Resolved

Degraded performance

Started about 22 hours agoLasted 6 minutes

Affected

Managing dashboard

Tickets

Updates

Resolved
July 15, 2025 at 09:44:29
Resolved
July 15, 2025 at 09:44:29
A misconfigured email router was causing the issue. We've implemented a fix for that and so this incident has been resolved.
Monitoring
July 15, 2025 at 09:42:39
Monitoring
July 15, 2025 at 09:42:39
We implemented a fix and are currently monitoring the result.
Investigating
July 15, 2025 at 09:38:09
Investigating
July 15, 2025 at 09:38:09
Some users of some portals are reporting that emails sent are getting rejected by MijnKlantportaal. We are looking for the cause.

MijnKlantportaal - Emails for Ticket systems are rejected for some users – Incident details