MijnKlantportaal - WeFact: Automatic Offer import disrupted – Incident details

All systems operational

WeFact: Automatic Offer import disrupted

Resolved
Degraded performance
Started 3 months agoLasted 31 minutes

Affected

Integrations

Degraded performance from 12:00 PM to 12:12 PM, Major outage from 12:12 PM to 12:14 PM, Degraded performance from 12:14 PM to 12:31 PM

WeFact

Degraded performance from 12:00 PM to 12:12 PM, Major outage from 12:12 PM to 12:14 PM, Degraded performance from 12:14 PM to 12:31 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    The root cause has been found and seems to effect just a few users. We are continuing to work on a fix for this incident.

  • Update
    Update

    The issue seems to effect the full integration, including manually importing customers, invoices and offers and creating invoices from subscriptions. We are scaling up the issue.

  • Investigating
    Investigating

    We are currently unable to automatic import Offers via our WeFact integration. We are investigating this issue.