MijnKlantportaal - Emails for Ticket systems are rejected for some users – Incident details

All systems operational

Emails for Ticket systems are rejected for some users

Resolved
Degraded performance
Started 15 days agoLasted 6 minutes

Affected

Managing dashboard

Tickets

Updates
  • Resolved
    Resolved

    A misconfigured email router was causing the issue. We've implemented a fix for that and so this incident has been resolved.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Some users of some portals are reporting that emails sent are getting rejected by MijnKlantportaal. We are looking for the cause.